- Raise a return/replacement request within 7 days from the date of delivery. In case of damaged/missing product, raise a return/replacement within 2 days from the date of delivery.
- We will take 2 working days to review your return request.
- If our reverse pickup service is not available at your location, you would need to self-ship the product via a reliable courier partner. Spoonful Stories will reimburse the courier charges.
- After the product is received, Spoonful Stories will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement would depend upon the stock availability.
Under What Conditions can I Return / Replace My Product?
- Wrong product delivered
- Expired product delivered
- Damaged product delivered – physical damage/ tampered product or packaging
- Incomplete order – missing products
Under What Conditions Return / Replacement Request will Not be Accepted?
- Opened/used/altered products
- Original packaging (mono cartons, labels, etc.) missing
- The return/replacement request is generated after 7 days from the date of delivery
- The damaged/missing product is reported after 2 days from the date of delivery
Refund Time Frame
Our Refund Time Frame is 7 working days. Your refund will get deposited in your bank account within 7 working days after the order is cancelled or returned.
Shipping Policy
- Our standard delivery partner for shipping is delhivery.
- Shipping of your order will start within 24 hrs.
- Normal delivery time after shipping confirmation is 3 to 4 days and in extreme conditions, it may extend to 5 to 6 days.
- Our product will be shipped in packed & sealed boxes.
Order Cancellation Policy
We have no order cancellation available as we process all orders. We do not cancel any orders from our side.